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Review 7/15/2009
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I ordered the 7 day plan based on their ads stating the food is 'fresh' and 'delicious'. My food was not fresh or delicious. Most had to be tossed. My problem was that their cutoff time for the next weeks order takes place before you have a chance to taste their food. My cutoff was at 8am on Thursday and I received my first order on Thursday afternoon. I tried the first meal that evening and was appalled with the quality. The vegetables were obviously frozen with a squishy texture. I don't feel I'm picky about food because I love Weight Watchers, Lean Cuisine and Healthy Choice frozen meals. These companies know how to prepare food that tastes good. Ediets foods are nasty. Their green beans can be stirred into a mush and their oatmeal has a texture I never experienced before. The meats are tough and dry, very chewy. I can't understand how anyone enjoys the food!!!
I sent an email that night requesting that my account and the next order to be canceled. I called first thing the next morning and was told that I could not cancel after the 'cutoff'. I talked to 3 different agents and was told the same thing. They were definitely rude and uncaring. When I asked how someone would know if they liked the food and wanted another weeks worth of the nasty stuff, I was told that I should have suspended the 2nd week in case I didn't like the food. I asked why they didn't post that recommendation on their website, and got no answer. I checked with the better business bureau and there were 321 complaints filed. I was the 322nd. With that number of complaints, I don't know why the BBB gives them an A+ rating. This is my experience with Ediets and would NOT recommend this program to anyone!!!!!
Six months after my bad experience, I see that BBB's rating has dropped to a C+. I expect it will drop to an F soon.
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